1. Introduction
At Kinmoot, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property investment marketplace.
2. Information We Collect
2.1 Personal Information
- Name and contact information
- Profile information and preferences
- Payment and transaction details
- Communication history on our platform
2.2 Usage Information
- Device and browser information
- IP address and location data
- Platform usage patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and payments
- Communicate with you about our services
- Protect against fraudulent or illegal activity
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Other users as necessary for platform functionality
- The business running the site you joined through, where that business is not Kinmoot itself — see 4.1 below
- Service providers who assist in our operations
- Legal authorities when required by law
- Business partners with your consent
4.1 Sites run on Kinmoot by other businesses
Not every site built on Kinmoot is run by us. Some are run by our customers — a property educator or sourcing business with their own branded site and their own members. If you joined through one of those sites rather than through kinmoot.com, then that business, and anyone they have made an administrator of their site, can see the following about you from the dashboard we give them:
- Your email address, whether you hold member or administrator access, whether that access is invited, active or withdrawn, the date you were added and the date you were last active on their site. Your membership record holds your email address and no other contact details.
- For each email they send you through Kinmoot, whether it was delivered, whether it bounced and whether you opened it.
- Which of their lessons you have opened, and when. What they are shown is the lesson and the time, recorded against your account — not what you typed, not which pages you browsed, and not your device, IP address or location. No recording is made of your session on their site.
- If you register interest in one of their deals: the name and email address you gave on that form, how you said you intend to buy, your timescale, your buying history, how many of their deals you have registered on and when, along with a ranking we work out from those answers. They are also shown that you are one of their members.
- If you ask to be introduced to one of the professionals they list, the name you gave with that request. If you submit a deal to them, the name and photograph on your Kinmoot profile.
Where your name appears in that list it is the name you gave on the form in question, not a name taken from your account. What they can see is limited to their own site: they cannot see what you do on kinmoot.com, or on any other site run on Kinmoot that you belong to.
4.2 AI assistants connected to those sites
A business running a site on Kinmoot can connect an AI assistant — such as Claude, ChatGPT or a similar tool — so that they can ask questions about their own site rather than reading the dashboard themselves. Where they do:
- The assistant can read no more about you than the information described in 4.1 above. Connecting one does not give them anything further about you.
- The assistant can only read. It cannot change their site, contact you, or act on your record.
- Information the assistant reads is sent to the company providing that assistant, and is handled under that company's terms and privacy policy. We do not choose which assistant a business connects, and we do not control what that company does with what it receives.
- Access is limited to that one site, and the business can withdraw it at any time.
If you want to know whether the site you joined through has connected an AI assistant, and which one, ask the business running it. If you would rather they did not, that is a decision for them and not for us — but you can ask us to delete your data at any time under section 6 below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk/make-a-complaint. We would appreciate the chance to address your concerns before you approach the ICO, so please do contact us first — by email at privacy@kinmoot.com or by phone on 07706 029772.
7. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from.
7.1 What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us recognize your device and remember certain information about your visit.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly. These cannot be disabled.
- Functional Cookies: Help us remember your preferences and settings.
- Analytics Cookies: Allow us to understand how visitors interact with our website, helping us improve our services.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
7.3 Analytics and Session Recording
With your analytics consent, we use the following providers to understand how the site is used and to fix problems. Until you give that consent, none of them receive any information about your visit. PostHog stores only an empty record and a note of your choice on your device — no identifier is created.
- PostHog (EU region) — product analytics, and session recording on kinmoot.com only. On the sites described in section 4.1 there is no session recording at all: PostHog receives events and page views there and nothing else, whether or not you have given analytics consent. Where recording does apply it captures how pages are used: clicks, scrolling and navigation. Text you type into forms is masked before it leaves your browser, so we do not receive it. If you are signed in, events and any recording are linked to your account so we can help when something goes wrong.
- Microsoft Clarity — heatmaps and session recording.
- Google Analytics 4 — aggregate traffic and conversion reporting.
- Vercel Analytics and Speed Insights — page performance.
We also use Sentry to record technical errors. Error reports contain the page, browser and a technical stack trace, plus your account identifier if you are signed in. They do not include your email address, and error reporting is not used to track or profile you.
7.4 Managing Cookies
You can manage your cookie preferences through the cookie banner shown on your first visit to any site run on Kinmoot, including the sites described in section 4.1. You can change your choice at any time afterwards using the Cookie settings link in the footer of any page. Withdrawing analytics consent stops event collection immediately, and stops session recording wherever it applied.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
The data controller for the personal data described in this policy is Kinmoot Ltd, a company registered in England and Wales under company number 17381326, whose registered office is 66 Paul Street, London, EC2A 4NA.
Kinmoot Ltd is registered with the Information Commissioner's Office under registration reference ZC223910.
If you have any questions about this Privacy Policy, please contact us at privacy@kinmoot.com or on 07706 029772.
